In line with its mandate to strengthen its service delivery and ensure enrollee satisfaction, the Delta State Contributory Health Commission (DSCHC) has commenced an intensive senior management training programme aimed at strengthening corporate performance and standardizing operations. The initiative forms part of DSCHC’s broader transition to a more efficient performance-driven institutional framework.
Speaking during the opening of the 3-day capacity-building session, DSCHC Consultant, Dr. S.O. Nwachukwu, explained that many of the senior staff were initially deployed from various Ministries, Departments, and Agencies (MDAs) to support the Commission’s early operations. He noted that the civil service work culture differs from the more corporate-driven system of the Commission, hence the need to reorient and strengthen the team.
Dr. Nwachukwu emphasized that the DSCHC had already developed a comprehensive Standard Operating Procedures (SOP) manual and was now focused on equipping its senior staff to effectively apply these guidelines while preparing them for permanent employment status within the Commission.
In his remarks, the Director of Administration and Human Resources, Comrade Bolum Martins Nwachukwu, stated that the Commission had matured significantly and was now standardizing its operations through well-documented systems and processes designed to stand the test of time.
He commended the Director-General and Chief Executive Officer, Dr. Isaac Akpoveta, for his innovative leadership, noting that his contributions have positioned Delta State ahead of many others in health insurance service delivery. He urged the DG not to relent in sustaining the pace of progress.
Participants were taken through key areas of Transition Management, including corporate culture and attitude, Key Performance Indicators (KPIs), job descriptions, and the application of SOP-driven job processes. The session also featured an interactive question-and-answer segment to address concerns and clarify grey areas.
The training continues through the week as DSCHC intensifies efforts to build a more efficient, corporate-oriented workforce dedicated to delivering quality healthcare services to Deltans.